Terms & Conditions

1. Introduction and Acceptance

These Terms and Conditions ("Terms") govern the use of the GOSH DETERGENTS website and online store, the creation and use of customer accounts, and the purchase, payment, delivery, collection, return and exchange of GOSH cleaning products.

By accessing the website, creating an account, placing an order or selecting the acceptance box during checkout, you confirm that you have read, understood and agreed to these Terms and any policies expressly incorporated into them.

2. Company Information

• Trading name: GOSH DETERGENTS
• Legal entity: GOSH DETERGENTS (PTY) LTD
• Registration number: 2025/973862/07
• Business address: Wynberg Motor City, corner of 6th Street and Rautenbach Avenue, Wynberg, Johannesburg, South Africa
• Email: info@goshclean.co.za
• Business hours: 08:00–17:00

3. Customer Accounts

Customers may be required to create an account to place orders. You must provide complete and accurate information and keep your contact, delivery and account details up to date.

You are responsible for safeguarding your login credentials and for notifying GOSH promptly if you suspect unauthorised access to your account. GOSH may temporarily restrict an account where reasonably necessary to investigate suspected fraud, payment irregularities or misuse of the website.

4. Products and Product Information

GOSH sells household cleaning products and related goods displayed on the website. Product photographs, packaging, colours and descriptions are provided to help customers identify products. Minor differences may occur, but the product supplied must materially correspond with the description accepted at checkout.

Customers must read and follow all product labels, instructions, warnings, storage requirements and safety information. Website descriptions and marketing material do not replace the product label or safety instructions supplied with a product.

5. Pricing and Availability

All prices are displayed in South African rand and will be shown at checkout together with applicable delivery charges before payment is completed. The price accepted at checkout applies to the order, subject to correction of an obvious pricing, typographical or system error as permitted by law.

Products are subject to availability. If an ordered product becomes unavailable after payment, GOSH will contact the customer and offer an appropriate lawful remedy, which may include a replacement, store credit where accepted by the customer, or a refund to the original payment method.

6. Orders

Placing an order constitutes an offer to purchase the selected products. An automated acknowledgement confirms receipt of the order but does not by itself confirm that the order can be fulfilled. The order is accepted when payment is successfully confirmed and GOSH begins processing it.

GOSH may refuse or cancel an order where there is a genuine pricing or stock error, suspected fraud, unlawful activity, a failed or reversed payment, an incorrect delivery address, or another reasonable operational or legal reason. Where a paid order is lawfully cancelled by GOSH, the amount due to the customer will be returned using the appropriate payment channel.

7. Payment

Orders must be paid in full before they are processed. Payments are made through payment methods made available at checkout and may be processed by an approved third-party payment service provider, including PayFast.

An order is treated as paid only after successful payment confirmation is received. If a payment fails, is cancelled, reversed, duplicated, charged back or flagged for investigation, GOSH may place the order on hold while the transaction is investigated.

Customers must not submit payment more than once for the same order and should report suspected duplicate or incorrect charges promptly to info@goshclean.co.za.

8. Order Confirmation and Processing

After successful payment, the customer will receive or be shown an order confirmation containing relevant order information. Processing periods displayed on the website are estimates unless expressly stated otherwise.

Orders placed outside business hours, over weekends or on South African public holidays may begin processing on the next working day. GOSH will notify the customer if a material delay or stock issue affects the order.

9. Delivery and Collection

Available fulfilment options, delivery charges and any applicable collection details will be displayed before the customer completes checkout. Retail orders may be fulfilled by courier delivery or collection from the GOSH warehouse where that option is offered.

• Courier delivery: The customer must provide a complete, accurate and accessible delivery address and valid contact details.
• Warehouse collection: An order may only be collected after GOSH confirms that it is ready. The collector may be required to provide the order number and reasonable proof of identity or authorisation.

Delivery and collection are further governed by the Shipping Policy published on the website. Delivery estimates are not guarantees and may be affected by courier operations, remote-area routing, public holidays, weather, strikes, access restrictions, incorrect addresses or circumstances outside GOSH's reasonable control.

10. Delivery Risk and Inspection

Customers should inspect parcels and products promptly after delivery or collection. A visibly damaged parcel, missing item or incorrect product must be reported to GOSH as soon as reasonably possible, with the order number and available supporting information.

Nothing in these Terms transfers risk or limits delivery responsibilities in a manner inconsistent with applicable South African consumer law.

11. Cancellations

Cancellation requests must be submitted as soon as possible to info@goshclean.co.za. Whether an order can be cancelled depends on its processing and fulfilment status and on any rights available under applicable law.

GOSH does not guarantee that an order can be cancelled after it has been processed, prepared, collected or dispatched. Where a cancellation is accepted, any approved refund will be processed in accordance with the Refund Policy and through the original payment method where reasonably possible.

12. Refunds, Returns and Exchanges

Refunds, returns and exchanges are governed by the Refund Policy and Exchange Policy published on the website, together with applicable South African law.

Customers may report products that are defective, damaged, unsafe, materially different from their description, incorrectly supplied or otherwise eligible for a remedy. GOSH may reasonably request proof of purchase, photographs, product or batch information, original packaging where available, and return or inspection of the affected product.

• Do not intentionally dispose of an affected product or its packaging before GOSH has had a reasonable opportunity to request evidence or inspection.
• Products damaged by misuse, improper storage, unauthorised alteration or use contrary to supplied instructions may not qualify for a remedy, subject to applicable law.
• Nothing in these Terms excludes a refund, replacement, repair or other remedy that GOSH is legally required to provide.

Approved refunds will not exceed the amount originally paid for the affected transaction and will ordinarily be returned through the original payment method, subject to the payment provider's processing requirements.

13. Promotions and Discounts

Promotions, discount codes, competitions and limited offers may have additional terms, eligibility requirements, dates and stock limitations. The specific promotional terms apply together with these Terms. GOSH may correct or withdraw a promotion where there is an obvious error, fraud, abuse, stock limitation or other lawful reason.

14. Website Use

You may use the website only for lawful personal shopping and account-management purposes. You must not:

• attempt to gain unauthorised access to another account, administrative functionality, payment systems or non-public information;
• introduce malicious code or interfere with the security, operation or availability of the website;
• use false information, stolen payment details or the website for fraud or unlawful activity; or
• scrape, copy or exploit protected website content unlawfully.

GOSH may conduct maintenance, updates and security changes that temporarily affect website availability.

15. Intellectual Property

All GOSH names, logos, product images, packaging, written content, graphics and other intellectual property displayed on the website remain the property of GOSH or the applicable rights holder. No content may be copied, modified, republished or commercially exploited without authorisation, except where permitted by law.

16. Privacy and Electronic Communications

GOSH processes personal information required to create accounts, process orders and payments, arrange delivery or collection, provide customer support, prevent fraud and comply with legal obligations. Further details are set out in the Privacy Policy published on the website.

Relevant information may be shared with payment, courier, technology and fulfilment service providers only to the extent reasonably necessary to complete the transaction, provide the requested service, protect the website or comply with the law.

Customers may receive transactional communications concerning orders, payments, security, delivery, collection, refunds and important policy changes. Marketing communications are subject to applicable consent and opt-out requirements.

17. Disclaimers and Limitation of Liability

To the maximum extent permitted by law, GOSH is not responsible for loss caused solely by circumstances outside its reasonable control, unauthorised use of an account resulting from a customer's failure to safeguard credentials, or misuse of a product contrary to supplied instructions.

Nothing in these Terms excludes or limits any liability, consumer right or remedy that cannot lawfully be excluded or limited.

18. Changes to These Terms

GOSH may update these Terms for legal, operational, security or business reasons. The current version and effective date will be published on the website. Material changes affecting registered customers will be communicated through an appropriate channel and will apply prospectively unless the law requires otherwise.

19. Governing Law and Complaints

These Terms are governed by the laws of the Republic of South Africa. Customers should first submit complaints to info@goshclean.co.za with their name, order number, contact details and a clear description of the issue. GOSH will investigate and respond within a reasonable period.

Nothing in these Terms prevents a customer from exercising a right or remedy available under South African law or approaching an appropriate consumer-protection body or court.

20. Acceptance at Checkout

Before completing payment, you will be required to confirm that you have had a reasonable opportunity to access and read the policies governing your purchase.

By selecting the applicable acceptance box, you confirm: I have read and agree to the GOSH Terms & Conditions, Refund Policy, Shipping Policy, Exchange Policy and Privacy Policy.

21. Contact Information

Customer support: info@goshclean.co.za · Business hours: 08:00–17:00 · GOSH DETERGENTS (PTY) LTD, Wynberg Motor City, corner of 6th Street and Rautenbach Avenue, Wynberg, Johannesburg, South Africa.