Privacy Policy

1. Who We Are

• Trading name: GOSH DETERGENTS
• Legal entity: GOSH DETERGENTS (PTY) LTD
• Registration number: 2025/973862/07
• Business address: Wynberg Motor City, corner of 6th Street and Rautenbach Avenue, Wynberg, Johannesburg, South Africa
• Email: info@goshclean.co.za · Business hours: 08:00–17:00

2. Information We Collect

• Account details such as your name, email address and phone number.
• Order details, delivery or collection addresses and order history.
• Payment confirmation information received from our payment service provider. GOSH does not store full card details.
• Support correspondence, including photographs or documents you send us about an order or product.
• Basic technical information generated when you use the website, used to keep it secure and working correctly.

3. Why We Process Your Information

GOSH processes personal information required to create accounts, process orders and payments, arrange delivery or collection, provide customer support, prevent fraud and comply with legal obligations.

4. Sharing With Service Providers

Relevant information may be shared with payment, courier, technology and fulfilment service providers only to the extent reasonably necessary to complete the transaction, provide the requested service, protect the website or comply with the law. Payments may be processed by an approved third-party payment service provider, including PayFast.

GOSH does not sell your personal information. Information may be disclosed where required by law, regulation or a lawful request from a competent authority.

5. Communications

Customers may receive transactional communications concerning orders, payments, security, delivery, collection, refunds and important policy changes. Marketing communications are subject to applicable consent and opt-out requirements, and you may unsubscribe at any time.

6. Security

GOSH applies reasonable technical and organisational measures to protect personal information. You are responsible for safeguarding your login credentials and for notifying GOSH promptly if you suspect unauthorised access to your account. GOSH may temporarily restrict an account where reasonably necessary to investigate suspected fraud, payment irregularities or misuse of the website.

7. Retention

Personal information is kept only for as long as reasonably necessary for the purposes described above, or for as long as required by South African law, including tax, accounting and consumer-protection record-keeping obligations.

8. Your Rights

Subject to applicable law, including the Protection of Personal Information Act (POPIA), you may request access to the personal information GOSH holds about you, request correction of inaccurate information, object to certain processing, withdraw marketing consent, or request deletion where GOSH is not legally required to retain it.

To exercise a right, email info@goshclean.co.za with your name, contact details and a clear description of your request. GOSH may need to verify your identity before acting on a request.

9. Changes to This Policy

GOSH may update this Privacy Policy for legal, operational, security or business reasons. The current version and effective date will be published on the website, and material changes affecting registered customers will be communicated through an appropriate channel.

10. Complaints

Please submit privacy complaints to info@goshclean.co.za first so that we can investigate and respond within a reasonable period. Nothing in this policy prevents you from approaching the Information Regulator of South Africa or another appropriate authority.

This policy forms part of the GOSH Terms & Conditions and should be read together with Delivery & Returns.