Delivery & Returns

1. Fulfilment Options

Available fulfilment options, delivery charges and any applicable collection details are displayed before checkout is completed. Retail orders may be fulfilled by courier delivery or by collection from the GOSH warehouse where that option is offered.

• Courier delivery: the customer must provide a complete, accurate and accessible delivery address together with valid contact details.
• Warehouse collection: an order may only be collected after GOSH confirms that it is ready. The collector may be required to provide the order number and reasonable proof of identity or authorisation.

2. Processing Times

Orders are processed after successful payment confirmation. Processing periods displayed on the website are estimates unless expressly stated otherwise. Orders placed outside business hours (08:00–17:00), over weekends or on South African public holidays may begin processing on the next working day.

3. Delivery Estimates

Delivery estimates are not guarantees. Timelines may be affected by courier operations, remote-area routing, public holidays, weather, strikes, access restrictions, incorrect addresses or other circumstances outside GOSH's reasonable control. GOSH will notify the customer if a material delay or stock issue affects an order.

4. Inspection on Delivery or Collection

Customers should inspect parcels and products promptly after delivery or collection. A visibly damaged parcel, missing item or incorrect product must be reported to info@goshclean.co.za as soon as reasonably possible, with the order number and available supporting information.

Nothing in this policy transfers risk or limits delivery responsibilities in a manner inconsistent with applicable South African consumer law.

5. Cancellations

Cancellation requests must be submitted as soon as possible to info@goshclean.co.za. Whether an order can be cancelled depends on its processing and fulfilment status and on any rights available under applicable law. GOSH does not guarantee that an order can be cancelled after it has been processed, prepared, collected or dispatched.

6. Returns and Exchanges

Customers may report products that are defective, damaged, unsafe, materially different from their description, incorrectly supplied or otherwise eligible for a remedy. GOSH may reasonably request proof of purchase, photographs, product or batch information, original packaging where available, and return or inspection of the affected product.

• Do not intentionally dispose of an affected product or its packaging before GOSH has had a reasonable opportunity to request evidence or inspection.
• Products damaged by misuse, improper storage, unauthorised alteration or use contrary to supplied instructions may not qualify for a remedy, subject to applicable law.
• Nothing in this policy excludes a refund, replacement, repair or other remedy that GOSH is legally required to provide.

7. Refunds

Approved refunds will not exceed the amount originally paid for the affected transaction and will ordinarily be returned through the original payment method, subject to the payment provider's processing requirements. Where a paid order is lawfully cancelled by GOSH, the amount due to the customer will be returned using the appropriate payment channel.

If an ordered product becomes unavailable after payment, GOSH will contact the customer and offer an appropriate lawful remedy, which may include a replacement, store credit where accepted by the customer, or a refund.

8. Contact

Customer support: info@goshclean.co.za · Business hours: 08:00–17:00 · GOSH DETERGENTS (PTY) LTD, Wynberg Motor City, corner of 6th Street and Rautenbach Avenue, Wynberg, Johannesburg, South Africa.

This policy forms part of the GOSH Terms & Conditions and should be read together with the Privacy Policy.